$80-97K
Sr Implementation Engineer –SAN (CO)

Up to $97K

Responsibilities:
-Develop and install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs.
-Maintain deep technical knowledge of multiple technologies.
-Provide implementation support of largest managed services customers, maintaining ownership and a deep technical knowledge.
-Provide clear technical documentation and written (ITIL & ISO9001) procedures to ensure other members of the delivery team can assist in monitoring, troubleshooting and changing complex customer environments.
-Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams.
-Build and maintain relationships with key customer’s technical staff members and with internal stakeholders from customer service and field operations.
-Provide documentation and training to subordinate engineers to support complex implementations.
-Have a familiarity environment resources being utilized by customers. Use this information to assist in resolving environment issues that arise during deployment of new services.
-Provide assistance/training and leadership to other engineers.
-Perform after-hours installation/deployments as needed.
-Provide direct operational support (during implementation phase)of largest managed services customers, maintaining ownership and a deep technical knowledge.
-Provide technical assistance to all internal/external customers during environment outages.
-Provide assistance/training and leadership to other engineers.
-Negotiate and meet agreed-upon project deadlines.
-Learn automated resource functions and terminology.
-Learn alert management platforms, functions, and terminology.
-Learn related product offerings.
-Maintain proficiency with the latest OS technologies.

Qualifications:
-Must have a minimum 1 year TSM server and client engineering-level implementation, configuration and troubleshooting experience.
-Must have a minimum of 5 years of diverse storage environment experience – Experience with EMC Clariion, McData & Brocade.
-Strong customer service and communications skills (written and oral) are required.
-Must have detailed knowledge of RAID, SCSI, SAN, and NAS.
-Strong time management and organizational skill are required.
-Must have the ability to effectively work in a team environment, as well as independently.
- Must know basic IP security structures regarding disk and tape storage.
-Must have a minimum of 2 years of Systems management and administration with an in-depth understanding of operating systems, including Microsoft Windows, Solaris, Unix/Linux
-Extensive knowledge of data communication concepts and technologies is required.
- Strong storage problem isolation and resolutions skills required.
-Must have the ability to lead and direct vendors to assist them in their efforts.
-Strong interpersonal skills are a requirement.
-Adaptable and willing to learn new technologies.
-College degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
-Industry recognized certification in storage / backup technology(s)

Working Conditions:
Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.

For more information about this opportunity contact:

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