Up to $97.5K

Key skills: EMC Clariion/Symmetrix Arrays and Brocade/McData Switches

Scope of Position:
-The successful candidate will perform storage implementations, performance analysis and optimization, storage systems monitoring, problem resolution, upgrade planning and execution, and process creation and documentation.
-Establish close working relationships with Storage Engineering (Tier-3), local hosting (Tier-1), Customer Service, and Project Management.
-Provide world class customer service.

Basic Function:
-To provide senior level Tier-2 support for managed service/storage offering.
-To ensure service availability & reliability of storage products.
-To ensure new technologies are adequately tested and integrated within Systems Services.
-To ensure client satisfaction with services provided through Systems Services.

Responsibilities:
-Monitor daily health of Storage Arrays and SAN Switches.
-Install, maintain, and support Storage Arrays and SAN Switches.
-React and respond to day-to-day problems and changes as they relate to storage.
-Administration, including but not limited to: Array Group Configuration, LUN Creation and Host Connectivity, Tape Library and Volume Management, Customer Migrations, and SAN Integration.
-Develop and maintain departmental processes and documentation.
-Manage ticket queue for Problem Management, Change Management Tasks, and Customer Requests.
-Continually research new industry trends in storage.
-Suggest improvements based on technology, best practices, or changing requirements.
-Provide immediate escalation of critical client problems that may become serious service delivery issues or may be reported to executive management.
- Train/mentor junior staff members as appropriate.
-Maintain current knowledge of new operating systems, hardware, software and tools.
-Provide regular management updates on advantages and potential opportunities for new technologies and automation.
-Assist Storage Engineering (Tier 3) with testing & implementation of new technologies and /or services including methods, policies and procedures for installation, management, monitoring and support.
-Training on new technologies.
-Storage test lab development.
-Provide sales support as directed.

Qualifications:
-College degreed preferred BA or BS in relevant field (Computer Science, Electrical Engineering) but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent that includes appropriate training courses.
-8 to 10 years experience providing storage administration services to customers.
-Experience with installation, maintenance, and general support of EMC Clariion/Symmetrix Arrays and Brocade/McData Switches.
-Knowledge of IBM, SUN, Hitachi, 3-Par, Network Appliance, or Cisco a plus.
-Demonstrated in depth knowledge of job specific storage technology (SAN Topologies, SAN Switching, Disk Array Management, LUN Presentation, etc).
-Knowledge of replication technologies (SRDF, Mirror View, Global Mirror, or True Copy) a plus.
-Extensive problem-solving skills for debugging storage arrays, SAN switches, operating systems, and network issues.
- In-depth technical knowledge and experience for reviewing and recommending technical solutions for internal and client infrastructure.
-Experience providing services with a data center outsourcer, managed service provider, or web hosting business.
-Ability to mentor junior storage engineers.
- Experience dealing with IT audits, including ISO.
-Understanding of Windows and UNIX/Linux environments.
-Understanding of scripting languages (Perl, Bash, VBscript, etc) a plus.
-Understanding of SNMP/MIB configuration for monitoring.
-Understanding of data center infrastructure technologies.
-Understanding of network technologies.
-Excellent written and verbal skills.
-Excellent organizational and time management skills.
-Ability to participate in off-hours and weekend support.
-Ability to effectively deal with change.
-Ability to manage multiple projects and shifting workloads.
-Team player, can lead or follow as needed.

Preferred Requirements:
-Experience with financial industry IS/IT requirements for security & business continuity.
-Previous experience with SAN Replication technologies (SRDF, Mirror View, Global Mirror, and True Copy)
-Previous experience with IBM, SUN, Hitachi, 3-Par, Network Appliance, or Cisco a plus.
-Experience providing services with a data center outsourcer, managed service provider, or web hosting business.
-Experience developing, documenting and socializing systems or business management processes.
-Experience with ISO 2001, TQM or other Industry Standard process management solutions.

Working Conditions: Ability to meet the physical demands of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employment is contingent upon successful completion of the background investigation and pre-employment drug screen.

Contact information:
Mike Stapinski, Next Step Systems
mike@nextstepsystems.com
www.nextstepsystems.com

For more information about this opportunity contact:

We are working on a data center exansion in Denver Colorado.

Denver area computer jobs for Sr Storage - Disk Engineers.

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