$38-42K

• Assist and consult with customers in the design and
• Provide Tier 1 and 2 support
• Primarily responsible for monitoring customer applications and operational architecture through a Network Operating Center (NOC) environment.
• Issue trouble tickets when necessary. Maintain detailed logs and notebooks regarding customer applications, security, and operational readiness.
• Assist the Systems Engineer and Account Representatives, when necessary, in the sales process.
• Specific duties may include direct customer contact, explaining operational structure and abilities, and product demonstrations. Identify possible up sell opportunities.
• Ability to manage an aspect of facility support systems (HVAC, electrical, etc) May require liaison with the appropriate vendor.
• This position will be on-call for emergency response and may require shift work.

Qualifications :
• College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent
• 2 years related work experience preferred.
• Additional experience in the following areas a plus: Help Desk, Network Administration/Systems Administration, Technical Account Management, Electrical and HVAC
• Must possess strong customer service attitude and interpersonal skills.
• Must possess excellent written and verbal communication skills.
• Proven ability to execute multiple tasks efficiently and effectively.
• Proven ability to work effectively in a team environment.
• Demonstrated flexibility, organization and self-motivation.

Contact Information:
Mike Stapinski
jobs@nextstepsystems.com
Next Step Systems
http://www.nextstepsystems.com

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